Price Match Policy

Found it cheaper? Ask us to review a price match.

Send HobbiXchange a lower advertised price from a New Zealand retailer before you buy. We assess requests individually. A price match is subject to our approval and is not guaranteed.

What we compare

  • The product must be identical: the same brand, model, edition, platform, region or language, pack size, contents and condition, where applicable.
  • The competitor must be an established New Zealand retail business selling directly to customers. Its price must be current, publicly available and verifiable in NZ dollars, including GST where applicable.
  • The competitor must have the product in stock and available to purchase. HobbiXchange must also be able to supply it.
  • For delivery orders, we compare the total cost for the same quantity delivered to your address, including mandatory delivery charges and fees. For pickup requests, tell us the competitor’s pickup location.

How to request a match

Use the Request a price match form on the product page, or email support@hobbixchange.co.nz. Include the competitor’s product link, advertised price, quantity and any delivery cost. We may ask for further evidence before making a decision.

Please wait for our approval before placing your order. If approved, we will confirm the price, eligible quantity, how to purchase and how long the offer remains valid.

Exclusions and special requests

We do not match private sellers, auctions, marketplace sellers, overseas retailers, used or damaged items, pricing errors, liquidation or clearance offers, or prices requiring a paid membership, loyalty reward, personalised coupon, cashback or financing arrangement. Bundle, subscription and bulk-purchase prices are excluded from single-product comparisons.

Preorders and limited releases are reviewed separately because release dates, allocation and availability can differ. Submitting a request does not reserve stock or guarantee an allocation.

Approval and purchase conditions

We may decline a request where we cannot verify the price or availability, the products or purchase conditions differ, or the requested price is not commercially viable. An approved price applies only to the product, quantity and purchase conditions we confirm. It cannot be combined with other discounts unless we expressly agree.

This policy applies to requests made before purchase. It does not provide a retrospective refund because a lower price appears after you buy.

Your consumer rights

This voluntary price match policy does not limit your rights under New Zealand’s Consumer Guarantees Act 1993 or Fair Trading Act 1986.